December 18, 2014
Dear Exalt Customer!
Good news! We have recently made several improvements to our services organization which should result in better response times and higher quality of support. Thank you for being patient with us during this transition period.
Exalt Customer Care will continue to provide phone and email support for problem resolution involving troubleshooting of product operations, installation, commissioning, and/or documentation issues. Exalt Customer Care may use various means to resolve customer issues:
- Remote connectivity
- Software upgrades
- RMAs for failed products
We are also pleased to announce that Star Microwave has been designated as an Exalt Wireless Authorized Repair Partner. The primary benefit to you will be faster response times for RMA repairs. From this date forward all evaluations, quotes, repairs, status updates and shipments will be generated and processed by Star Microwave.
Customers will still send in their RMA requests through the 3 methods currently available; email, phone, or web.
- Via email to firstname.lastname@example.org
- Direct phone contact at our NEW support numbers; 1-408-740-3622 or 1-844-392-5801 (1-844-EXALT01)
- Exalt website at http://www.exaltcom.com/Support/requestrma.aspx using your login information.
NEW Main office number: 1-408-724-9981
We are excited about the enhancement to our overall support capabilities and welcome Star Microwave as our Authorized Repair Partner.
We take to heart customer feedback and desire to continuously improve our processes and procedures to address your needs. I look forward to your feedback.
VP of Solutions and Services