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SLA- One hour call back or better on critical issues
Defined escalation procedure
SLA - One hour call back or better on critical issues
Defined escalation procedure
| Premium - NSS Offers: | |
Standard - NSS Offers: | ||
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NSE
software updates |
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NSE
software updates |
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Web access - Detailed
product support documentation |
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Web access - Detailed product support documentation | |
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Email technical support - 24/7/365 | |
Email technical support - Monday-Friday, 8AM-5PM | |
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Call center |
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Call center | |
| 24/7/365 SLA- One hour call back or better on critical issues Defined escalation procedure |
Monday - Friday, 8AM-5PM
local time SLA - One hour call back or better on critical issues Defined escalation procedure |
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In-flight hardware exchange | |
Return to factory hardware support | |
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Email alerts | |
Email alerts | |